Stop Panicking When the Phone Rings: Real-World Business English for Beginners (Coming Soon)
Most business English courses assume you want to negotiate multi-million dollar contracts. But what if you just need to know how to reply to an email, transfer a phone call, or ask a coworker for help without feeling awkward?
We are putting the final polish on a new course built for everyday workplace survival.
Get on the early bird list.
After years spent in the classroom, I noticed a huge gap. Big textbook companies pack their lessons with complex corporate jargon. But when my students actually got jobs, they weren’t stressed about ‘synergy’ or ‘leveraging assets.’ They were stressed about how to ask their boss for a day off or what to say when a customer complained.
So, sitting at the kitchen table here in Victoria, we decided to map out exactly what a beginner actually needs to get through the 9-to-5 workday. No fluff. Just the exact phrases you need.
Syllabus Breakdown
Instead of just listing the lessons, we frame them around the real-world relief they provide. Available in PDF download, paperback and teach online and solo online study versions
Phase 1: Getting Through the Morning (Workplace Basics)
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Saying Hello: No stiff textbook greetings. Just how to introduce yourself and your role naturally.
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The Calendar: How to set up, change, or confirm a meeting without a dozen confusing emails back and forth.
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Step-by-Step: Giving simple directions using basic sequencers so people actually understand what you need them to do.
Phase 2: Customer Survival Skills
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The Phone: Standard, friendly greetings and how to ask someone to please hold (without making them mad).
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Finding the Problem: The exact questions to ask when a customer is confused.
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The Polite No: My favorite lesson. How to decline a request or share bad news while keeping things professional.
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Fixing Complaints: How to apologize and offer a fix right away.
Phase 3: Digital Life & Not Sounding Weird in Texts
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Emails and Slack: How to open and close messages so you sound friendly but professional.
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Asking for Help: What to do when a native speaker talks too fast and you have no idea what they just said. (Hint: there are better ways than just nodding and smiling).
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Wrapping it Up: Saying thank you and closing out a project on a good note.
Updated: 2026-05-26